Customer Support, Customer Satisfaction.

At Hawk, we're committed to consistently meeting and exceeding our customers' needs and expectations. We solicit customer feedback on an ongoing basis so we know how to improve our processes. Plus, by keeping our customer service center staffed 24/7, we can provide a fast response to every inquiry.

Proactive Approach

Our multi-level customer survey process enables us to catch potential problems before they occur. Surveys are sent electronically. The results are shared with all levels of management for immediate follow-up and future improvements.

New Client Survey (1 week after contract is awarded)	Evaluation of Sales Process. Identification of additional offerings.
Transition Assessment (90 days after startup)	Startup/transition assessment. Strengths/improvement opportunities.
Service Performance Evaluations (annually)	Overall Satisfaction. Evaluation of service performance

Rapid Response

At Hawk Security, our customers know they can contact our Customer Connection department 24 hours a day, 365 days a year. When they contact us, the problem is tracked electronically. We always follow up with our customers to make sure the problem was resolved to their satisfaction.